Finding Your Independence

Independence means different things to different people. For me it means having the flexibility and freedom to do what matters most in the current moment. When […]

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4 Things Airlines Should Do Immediately to Reverse Negative Customer Service Trends

  Welcome to the 2017 summer travel season. The airline industry has definitely started it off with a “bang” of bad press. With the recent issues […]

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Customer Service – It is YOUR Choice!

I was recently reminded that how or if you serve your customers is your choice as a business owner. We like to think “the customer is […]

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The Impact of Follow Up

I absolutely love this phrase and remind my clients all the time that the more they follow up the more successful they will be! Here is […]

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